Open Enrollment

Open Enrollment Webpage

Open Enrollment for your 2021 benefits is October 13 through November 2, 2020. Open Enrollment is your annual opportunity to review your coverage and select the benefits that are best for you and your family.

  1. New for 2021
  2. What You Need to Know
  3. What You Need to Do
  4. Resources to Help You

New! iBenefit Concierge Services


The new iBenefit Concierge service will provide you with the opportunity to speak with Benefits Counselors via a virtual call center or through scheduled one-on-one appointments. Benefits counselors will educate employees on their benefits, answer questions, and assist employees in the enrollment process.

Schedule a one-on-one appointment!

Benefits Counselors will be available for appointments throughout Open Enrollment to help you understand your benefit offerings and make the best choice for your family. Review your 2020 benefit elections before scheduling your appointment. Each appointment will be 20-30 minutes and all calls are confidential.

Individuals can sign up for an appointment online or through our QR code.


iBenefit QR code


Contact the iBenefit Call Center to get your questions answered!


Outside of scheduled appointments, Benefits Counselors will be available during Open Enrollment. The call center will be open Monday-Friday 8:00am - 6:00pm EST and Saturday 10:00am - 2:00pm EST. Each call will be approximately 20-30 minutes. Call 1-844-816-0224 to speak to a Benefits Counselor between October 13, 2020 - November 2, 2020.

New! Medical Opt-Out Credit Process

If you elected the Medical Opt-Out Credit last year and you want to continue it in 2021, you must enroll using Employee Self-Service (ESS) and provide proof of coverage in another medical plan. Complete the Medical Opt-Out Cover Form and submit a copy of your medical card to the Benefits Division by Friday, November 13, 2020.

New! Flexible Spending Account now with Benefit Strategies.

Benefit Strategies will be our new provider for Flexible Spending Accounts effective January 01, 2021. Employees currently enrolled with ConnectYourCare may continue to use their FSA debit card, through the March 15th grace period in order to use the funds from the 2020 plan year.

Great news! Employees  who enroll in the Healthcare Flexible Spending Account for plan year 2021, will have the opportunity to rollover up to $550 in unused funds from the previous plan year. Remember, you must enroll in a Healthcare and Dependent Flexible Spending Accounts (FSAs) each year through Employee Self Service