COVID-19 Related County Closures & Updates
At this time, Prince George’s County Government remains in Stage 1 of its reopening plan. County Government buildings are closed to the public, and the Government continues to ensure that Prince George’s County employees and residents remain safe and healthy while conducting many of its operations virtually.
Stage 2 of the Government’s reopening plan will involve returning some employees to onsite work in order to reopen County Government buildings to the public. At this time, there is no target date for moving into Stage 2. We will continue to assess the situation and plan for the successful and safe move into Stage 2. Employees will receive at least two weeks’ notice regarding their return to onsite work, and we will also be sure to notify the public when County Government buildings will reopen to the public.
The following is a synopsis of the County Government’s changes to Government operations in each County agency.
Since the start of the pandemic, the Office of Central Services (OCS) has provided enhanced cleaning of our government facilities during full operations in response to COVID-19. Deep-cleaning services for buildings both used by the public and County employees have been conducted on a consistent basis.
The Supplier Development & Diversity Division and the Contracts, Administration, and Procurement Division are not hosting meetings with vendors. Procurement opportunities, bid information, training, outreach, or certification can be accessed online via the Business Highway.
To protect the health and well-being of residents and contractors, the Office of Central Services, Sustainable Energy Division is requiring all contractors to suspend audits, energy efficiency work and any other related activities during COVID-19 restrictions.
Prequalifications: We will not prequalify any clean energy grants until restrictions are lifted. This applies to our solar PV grant as well. Applications received between March 18, 2020, and April 3, 2020, will be reviewed and placed in pending mode, but approval to perform work will not be provided until restrictions are lifted. Please note our decision is in alignment with the utilities’ Home Performance with Energy Star (HPwES) program most recent notice provided below on March 31, 2020.
For pre-qualifications already issued through March 20, 2020, the deadline for work and invoicing will be extended according to when COVID-19 restrictions are lifted. Please do not start any work until restrictions are lifted.
Invoices: We will continue to process compliant invoices (e.g. meeting permit, inspections, grant requirements) for projects completed prior to March 18, 2020, but we ask for your patience as we expect delays due to COVID-19 response actions.
The Office of Central Services has posted emergency procurement opportunities in response to COVID-19. Vendors are encouraged to view the forecast listing and contact the Contracts Administration & Procurement Division in order to respond to solicitations.
Effective Monday, July 20, 2020, the courthouse gradually re-opened to the public, subject to health screenings prior to entry. Some courthouse services have resumed by appointment only, with most proceedings being held virtually. Visit our Court Operations During the Coronavirus website for more information.
The Office of Community Relations (OCR) is taking the following precautions due to the current COVID-19 global pandemic:
- The 311 Call Center remains fully operational Monday through Friday from 7 am to 7 pm. Residential Curbside Bulky Trash collection is available by appointment only. Residents can schedule a pick-up online on the Bulky Trash website or by contacting 311.
- OCR outreach and programs staff will not be attending any community, homeowner’s association, or civic association meetings and/or events until further notice.
- The Prince George’s County Commission on Common Ownership Communities (CCOC) has provided a temporary waiver allowing and recommending all associations to consider the use of telephone and/or video conferencing to conduct upcoming board meetings. If electronic meetings are not viable for the association, cancellation of the meeting is approved.
The Department of Corrections (DOC) has taken several precautious measures to ensure the safety of detainees, staff, and the community in light of the community-transmission of COVID-19. The measures are as follows:
- Suspension of all visitation with the exception of attorney/legal visits.
- Suspension of volunteer services.
- Recession of all inmate programs within the jail.
- Closing of the Regional Processing Center in Hyattsville.
- Working with the courts to delay weekenders from serving their sentence.
Economic Development Corporation
Out of an abundance of caution, the Prince George’s County Economic Development Corporation (EDC) has taken the following steps to secure staff and the general public during the COVID-19 pandemic. Effective Monday, March 16, 2020, the Economic Development Corporation will be closed to the general public until further notice. Staff have been assigned to telework during this period to ensure continuity of services and all face-to-face meetings, events, and workshops have been canceled; opting for conference calls and virtual meetings, as appropriate. The EDC continues to work with its partners and stakeholders to connect businesses with the resources they need for success. Businesses contacting the EDC during normal business hours should leave a voicemail message which will be monitored and routed to the appropriate staff for a prompt response. In addition, the EDC has encouraged its Innovation Station Business Incubator clients and customers to also utilize virtual meetings to conduct business. Visit our website at Economic Development Corporation to learn more about the programs and resources available through the Prince George’s County Economic Development Corporation.
The Emergency Operations Center (EOC) is currently operating at a partial activation. At this level, the EOC is serving as the centralized location where public safety, health, social services, and other County agencies along with our non-profits, volunteer organizations, educational and faith-based partners can work together to monitor and coordinate COVID-19 planning, support, response and recovery activities. The Joint Information Center (JIC), with our County Public Information Officers, is continuing to work in collaboration to keep employees, residents, businesses, and visitors informed with accurate, consistent, and timely messages regarding COVID-19. Additionally, the Office of Emergency Management (OEM) and the County agencies working within the EOC are providing guidance and assistance to our municipal partners, businesses, residents, and visitors including seniors and other vulnerable populations.
Employ Prince George’s
The Employ Prince George’s American Job Center in Largo and all Employ Prince George’s offices are closed to the public.
The Department of the Environment (DoE) continues to provide trash, recycling, and yard trim collection services on schedule. Trash must be contained in heavy-duty plastic bags, securely tied and closed. Only those residents who do not have County-contracted Residential Curbside Collection should use the Residential Convenience Drop-Off Centers for disposal of regular household bagged trash and recyclables.
Residential Curbside Bulky Trash collection is available by appointment only. Residents can schedule a pick-up online on the Bulky Trash website or by contacting 311. For a list of accepted items and frequently asked questions, visit the Acceptable / Non-Acceptable Materials.
The Brown Station Road Sanitary Landfill (BSRSL) is open to residential and commercial/business customers, Monday - Saturday, from 7:30 am to 3:30 pm. The facility is closed on Sunday.
The Household Hazardous Waste and Electronics Recycling Acceptance Sites, located within the BSRSL, is open on Thursdays, Fridays, and Saturdays from 8:00 am – 3:30 pm.
The Prince George’s County Organics Composting Facility, in Upper Marlboro, is open to commercial/business customers only.
The Materials Recycling Facility is open to commercial/business customers only. Due to COVID-19, all tours of the Facility have been canceled until further notice.
The Animal Services Facility and Adoption Center remains operational but closed to the public. Visit the Animal Services website for updates regarding animal services and programs.
For more information on DoE programs and services, visit the Environment website.
Experience Prince George's
Due to the ongoing directives surrounding COVID-19, Experience Prince George’s, the Official Destination Management organization for Prince George’s County, continues to conduct business in stationary locations outside of the main office, which is temporarily closed to the public. Businesses, tourism, and hospitality members and partners who may need to meet in person are advised to schedule an appointment by contacting 301-925-8300. All team members are available to provide assistance and can be reached by contacting us directly on the Experience About page.
For additional information on events, meetings, travel, and tourism, please visit the Experience Prince George's website.
Our Department of Family Services, in conjunction with our Department of Public Works and Transportation, will continue to provide meal deliveries to seniors who are already part of existing delivery programs, including the Senior Nutrition Program.
Beginning, Thursday, March 26, 2020, the Office of Finance Treasurer’s Window (located on the first floor of the Wayne K. Curry Building) will be closed until further notice. Those looking to make Property Tax Payments should submit their payments via mail, online payment platform, or dropbox. The dropbox is located outside of the Wayne K. Curry Building. Visit the Tax Inquiry website to pay online. For more Property Tax and payment by mail information, visit the Property Tax website.
The Prince George’s County Fire/Emergency Medical Services (EMS) Department has been working to closely monitor and respond to the COVID-19 situation in our communities.
PGFD/EMS providers are responding to all 911 calls for service, ensuring the use of personal protective equipment (PPE) such as masks, gowns, and goggles. From the moment you call 911 to the moment our units arrive on scene, you will likely be asked more questions than usual. Please help us provide the best and safest service possible by answering those questions to the best of your ability. All of these steps are critical to ensure the safety of our providers, the continual operation of our services, and the health and well-being of our residents.
Our Department is taking every precaution to take care of you and to take care of our members so we can best mitigate the spread of COVID-19. Out of an abundance of caution, eleven of our members are currently being self-quarantined and are self-monitoring. That number continues to fluctuate daily. As a result, we are cleaning and disinfecting our stations, our equipment, and our vehicles in accordance with current federal, state, and local recommendations and routinely checking all of our first responders’ temperatures as an additional layer of protection and safety.
As a reminder, if you have questions about COVID-19, please do not call 911. The Prince George’s County Health Department has set up a hotline, which you can call with any questions you may have. The number is 301-883-6627.
Until further notice, all contact with FSC First can be made through phone calls and/or emails. Voicemail will be checked frequently throughout the workday and responded to accordingly.
During this modified work schedule, FSC First remains committed to servicing the financing needs of our small business borrowers and prospective loan applicants. All loan documents will be shared electronically through secured emails and online payments will be accepted.
The Health Department will continue to operate, providing essential health and wellness services as well as continuing to work on containing this pandemic.
- Vital Records Services: the Vital Records office will be on a modified schedule and will open Tuesdays and Fridays from 8 a.m. to 3 p.m. to process death requests.
- Percolation Testing: the Environmental Health Division has resumed percolation testing for properties designated as wet season lots only. If you have additional questions, please call 301-883-7681.
- Letter of Support Request: All requests for Letters of Support for grant applications, etc. from the Health Department should be submitted by email.
- Non-Contagious Letter Request: All requests for Non-contagious Letters signed by the Health Officer should be submitted by email.
- COVID-19 Farmer’s Market Operations: Modifications have been made to the Farmers’ Market Temporary Use Code Operations. For more information, view the Health Licensing’s Food Service Facility (FSF) Permits page and read the "COVID-19 Farmers’ Market Operations" list of vendor requirements.
Housing and Community Development
Due to the COVID-19 outbreak, the main office of the Prince George’s County Department of Housing and Community Development, the Housing Authority of Prince George’s County and the Redevelopment Authority of Prince George’s County, located at 9200 Basil Court, Largo, MD, is closed to the public but open for business via telephone, internet, and e-mail. A staff directory, with telephone numbers and e-mail addresses, is located on each agency’s home webpage under the word Directory.
Please note: The Housing Authority’s Rental Assistance Division is continuing to process certification and recertification applications.
Human Relations Commission
In an effort to minimize community-spread of COVID 19, the Prince George’s County Human Relations Commission has halted in-person appointments. Our efforts to fight discrimination and ensure Prince George’s County is a welcoming place for all who live, work, and play here continue. If you have a complaint of discrimination and would like to schedule an intake appointment to discuss your complaint, please call 240-695-7220. All intake appointments will be conducted via telephone or video conference until further notice.
Human Resources Management
Our Office of Human Resources Management (OHRM) will be encouraging telework when appropriate, to reduce the number of staff in the workplace. Business travel for government employees is suspended through March 31, 2020. The decision will be reevaluated at that time.
Prince George’s County Memorial Library System
- book and movie loans,
- mobile hotspot loans,
- drive-up WiFi,
- mobile printing (at select branches),
- virtual library card signup,
- Books by Mail,
- virtual events,
- Ask a Librarian (phone, email, and social media),
- online resources, and
- 3D printing
Starting on November 3, curbside service hours will be Tuesday-Friday (1-6pm) and Saturday (1 -5 pm) at 16 branch libraries.
The Ask a Librarian and Biblio Consulta call center will also operate during these hours. The Baden Branch Library, which serves the southeastern part of Prince George’s County, now offers walk-up curbside service on Wednesday-Thursday (2-6 pm) and Friday (11 am-2 pm). Customers are required to wear face coverings for curbside service appointments. Public access to the Library’s buildings remains suspended until Phase 2 (Limited Branch Access, date to be announced). Returns are accepted at all branches with curbside service. Book donations are not being accepted by the Library during the phased reopening, however third-party donation bins (not monitored by PGCMLS) are available at the following branches: Accokeek, Beltsville, Bowie, Greenbelt, Largo-Kettering, Oxon Hill, and South Bowie. Visit pgcmls.info/reopening or call (240) 455-5451 for more information.
The Office of Information (OIT) continues to operate under normal operations. OIT has reconfigured our VPN servers to allow more County employees to work remotely. All OIT staff have been outfitted with appropriate protective gear. OIT continues to monitor and send Phishing Email Security Alerts.
Park and Planning Commission
The Prince George’s County Planning Board will resume virtual Planning Board meetings beginning on Thursday, September 10, 2020. Interested members of the public are encouraged to participate in the following ways:
- Register to speak online for the Planning Board Hearings. Call-in information and web access details will be provided once registration is complete.
- View the hearing LIVE through our streaming service.
- Become a person of record by registering online.
The Planning Board will also host this year’s Annual Budget Forums virtually to solicit comments on the Commission’s budget for planning, parks, and recreation in Prince George’s County for the next fiscal year. The public forums will be held on September 29 and October 13 at 7 pm. Visit the Planning Board website for more information.
The Prince George’s County Planning Department continues to provide planning services while its facilities are closed to the public. County residents and stakeholders in need of assistance, including zoning verification letters, information requests on-site plans/ house surveys, sketch maps, and approved detailed site plans or other development review related matters may contact Planning Information Services by calling 301-952-3195/3208 or send an email. Visit the Planning Department for more information, to view publications and the Citizen’s Handbook, and to register your Homeowner’s/Civic Association for planning notifications.
Parks and Recreation
The Maryland-National Capital Park and Planning Commission, Department of Parks and Recreation offers several outdoor amenities for County residents, which include:
- Playgrounds, parks, and trails are open. Cookouts are not allowed in the parks at this time.
- All portable toilets and comfort stations at Cosca Park, Watkins Park, and Lake Artemesia are open.
- Golf courses and the Prince George’s Trap & Skeet Center.
- Outdoor tennis courts and tennis bubbles are open.
- Outdoor pools are open (with reduced capacity and at reduced rates.)
- Bladensburg Waterfront Park and Patuxent River Park with limited access to the boat ramp, canoe, and kayak launch dock. (Restrooms are open at these locations.)
Residents can also find virtual activities on the Department’s Online Resource Center.
Athletic Fields: Pursuant to the County Executive’s most recent Executive Order, to protect the health and well-being of the residents of Prince George’s County, the use of M-NCPPC, Department of Parks and Recreation fields/courts for high-contact sports competition and game play (e.g. football, soccer, basketball, etc.) is prohibited.
Usage of select Department of Parks and Recreation athletic fields is allowed by permit only, for the purposes of practice and skills training instruction only. This usage must follow outlined COVID-19 athletic field usage guidelines which notes there is no more than 1 coach and 9 children per group within the designated athletic field play area. Those individuals must have a permit, adhere to wearing face coverings, social distancing, and other safety measures. Contact Athletic.Permits@pgparks.com for details.
Maryland-National Capital Park Police will inspect fields in our park facilities as part of their routine patrols to ensure that no illegal sports are taking place. Anyone participating in high-contact sports in violation of the Executive Order can be charged with a misdemeanor crime and subject to a $1,000 fine or up to one year in jail. In addition, the use of M-NCPPC fields without a permit is considered trespassing and could result in additional penalties. Residents can report violations of this ordinance/policy to the County at 301-883-6548, or to the Park Police directly at 301-459-3232.
Visit COVID-19 status page for updates.
Permitting, Inspections, and Enforcement
The Department of Permitting, Inspections, and Enforcement (DPIE) is working to serve customers utilizing enhanced online services, However, some functions have been modified due to social distancing requirements established in response to COVID-19. In an effort to keep County residents and employees safe, DPIE’s Enforcement Division has curtailed some inspections and is now performing essential operations only. As a result, some property maintenance inspection and investigation cases have been temporarily placed on hold. Inspectors will continue to monitor complaints. When information is available, DPIE will contact complainants to advise actions that can be taken in lieu of onsite inspections. For more information, visit the DPIE website at or call us 8 a.m. to 4 p.m. weekdays:
- Director’s Office 301-636-2020
- Permitting and Licensing Division 301-636-2050
- Site Road Plan Review Division 301-636-2060
- Building Plan Review Division 301-636-2070
- Inspections Division 301-636-2080
- Enforcement Division 301-883-6168
- Public Information Office 301-636-2053
Effective Wednesday, April 15, 2020, Building permit applications for retaining walls must be submitted through the ePlan system. The only exception to this requirement is for walk-thru retaining wall permits.
- More information about retaining walls
- Access the DPIE online permitting portal
- Download the ePlan User Guide for more information about using ePlan
Prince George’s County has established a process geared to helping qualified restaurants resume limited dining operations as part of the modified Phase 1 reopening. Effective June 1, 2020, we have implemented a Restaurant Temporary Outdoor Seating Area (RTOSA) Permit to allow restaurants to serve customers in permitted outdoor seating areas. The permit requires seating to be spaced at least six feet apart. Restrooms must be available. Restaurants must be in compliance with ADA and applicable County, State, and International codes.
Restaurants with a current Use and Occupancy Permit (U&O) may apply. Those with U&Os that allow outdoor seating areas may implement outdoor dining utilizing appropriate mandated social distancing requirements without the RTOSA Permit.
Visit Restaurant Temporary Outdoor Seating Area for more information.
In light of the Coronavirus (COVID-19) pandemic, and in an effort to allow for increased social distancing between officers and civilians, the Prince George’s County Police Department will begin taking specific reports over the phone rather than in person, effective Monday, March 23, 2020. This new effort only impacts calls for non-violent crimes.
Those wishing to report a crime should still call 911 as usual. The call taker will ask for information, to include the caller’s phone number. In those cases where a report needs to be written, a member of the Prince George’s County Police Department will call back and take the report over the phone. This applies primarily to property crimes where a suspect is no longer on the scene. Again, this does not apply to violent crimes. The telephone reporting initiative will run 24 hours a day, 7 days a week until further notice. Detectives will still investigate reported crimes as usual.
Residents are now also able to text 911. If you are unable to place a call for any reason, you can text 911 and an operator will respond. Please do not send emojis, videos, pictures or links. English is the preferred language for this service, as limited translation services are available at this time.
Prince George’s County Public Schools
Beginning Monday, August 31, PGCPS will provide distance learning to all students throughout the first semester. Parents can call 240-696-6229, Monday through Friday from 9 am to 5 pm for help with technical/equipment issues and/or instructional guidance and support.
Beginning Monday, August 31 through September 18, lessons will air on PGCPS-TV (channel 96/ Comcast and 38/Verizon) for Pre-K through fifth-grade students who do not have a computer for learning at home, and who have not yet received a PGCPS device. Televised lessons will cover reading, math, science, and social studies, aligned with classroom content. Art, dance, music, and physical education lessons as well as weekly language immersion and Montessori Moments will also be broadcast.
Breakfast and lunch will be available for pick up at most schools (and delivery in many communities) on Mondays and Wednesdays between 10 am and 1 pm. Students who are not eligible for free and reduced-priced meals can purchase breakfast and lunch.
For more information, visit: https://www.pgcps.org/reopen/
Public Works & Transportation
The Department of Public Works and Transportation (DPW&T) continues to operate essential para-transit services, including medical appointments, trips for dialysis patients, and senior trips for grocery shopping. They will also maintain construction projects and critical repairs of County roads, bridges, and traffic signals.
Monday, August 24, 2020, Prince George’s County ramped up service on TheBus. These modifications align with service increases the Washington Metropolitan Area Transit Authority (WMATA) implemented on Metrobus and Metrorail, effective Sunday, August 23, 2020.
TheBus will increase frequencies from 60 minutes to 30 to 40 minutes on bus lines in operation during COVID-19 service reductions. Although the TheBus is still operating at reduced levels, as compared to early March 2020, these enhancements will enable residents, especially essential workers, to better connect to regional services.
Routes 13 (West Hyattsville), 16 (Greenbelt/New Carrollton), 17 (Mt. Rainier/College Park), Route 28 (Woodmore), Route 30 (Branch Avenue/Southern Maryland Hospital), 33 (Southern Avenue/Camp Springs), 35 (Southern Avenue/National Harbor/Camp Springs), and 36 (Clinton/Brandywine) will have new bus schedules.
Routes 18, 20, 21, 24, and 32 will continue to operate under their current enhanced 30-minute schedules. TheBus will operate the “Loop B” schedule on Routes 13 (West Hyattsville) and 28 (Largo/Woodmore) and suspend the “Loop A” schedule.
Route 26 will operate every 90 minutes. On Route 37, one morning trip at 7:02 am from Camp Springs and two afternoon trips (4:30 pm/5:45 pm) from the Southern Avenue Metro Station will be suspended.
DPW&T is also reactivating service on Route 34 (Suitland/Whitehall Square/Capital Crossing) with buses arriving every 15 minutes during peak hours and every 30 minutes during off-peak hours (9 am to 3 pm).
Additionally, Route 53 (Upper Marlboro) will merge with Route 51 (Courthouse/Upper Marlboro). On the newly revamped Route 51, buses will arrive every 30 minutes and provide service around the greater downtown Upper Marlboro area, including John Rogers Boulevard and Village Drive West. A new peak hour only service (Route 51X) will operate solely between the Courthouse, County Administration Building, and the Equestrian Center to handle anticipated demand from employees and visitors to the Courthouse complex.
Reminder: Face coverings are required when traveling on TheBus and passengers must board through the rear doors, except persons with disabilities and those with mobility devices and strollers.
**If YOU ARE NOT FEELING WELL, DO NOT TAKE PUBLIC TRANSPORTATION. This is for your personal safety and the safety of our public transportation drivers. Call a healthcare provider and ask for guidance and assistance.
Visit our webpage for the latest updates on TheBus service modifications.
The Revenue Authority (RA) is closed to the public until further notice. All programs are operational and agency personnel can be reached by email and/or telephone. Residential parking public hearings will continue as scheduled, though public hearings will now be conducted by teleconference, effective March 19, 2020.
Effective Monday, April 6, 2020, the Abandoned Vehicle Unit and the Residential Parking Unit resumed limited enforcement. Our general parking enforcement supervisors will continue to follow-up on 311 service requests.
Due to the COVID-19 public health emergency, the Department of Social Services (DSS) buildings are closed to the public. For access to services, please contact the following:
- Get help with medical assistance and health insurance matters online or by phone at 1-855-642-8572
- Apply for services/receive customer service online or by phone: 1-800-332-6347 (or 301-909-7025)
- Submit documents for verification online or by email: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, or by mail: 805 Brightseat Road, Landover, MD 20785
- Report child abuse & neglect, or the abuse of a vulnerable adult by phone: 301-909-2450
- Get help for shelter services/homelessness by phone: 1-888-731-0999