DPIE offers homeowners in-person, walk-through service in our Permit Center. This process allows homeowners the ability to meet with plan reviewers and, when necessary, have interactive conversations through video and audio services at the Permit Center or remotely. At the end of the process, in most cases, homeowners are issued their permits on the same day.

Beginning July 1, 2022, homeowners will no longer be required to make an appointment for walk-through permits. Customers will be assisted at the Virtual Permit Café (VPC) on a first-come, first-served basis from 8:30 a.m. - 3:00 p.m. Wednesdays and Thursdays. Check in for your virtual walk-through review by clicking the Virtual Permit Café link.

Click to view a list of eligible permit types.

What to Expect 

You must arrive in the Permit Center 15 minutes before your appointment and check in with the customer service representative.  If you plan to complete this process remotely, you should log in at least 10 minutes before your appointment.

How the Process Works

• Access the DPIE permitting platform to start your application.
• Complete and submit your online application and check the "Virtual Walk-Through Submission" option.
• Schedule an appointment here for your virtual review session. You will receive a confirmation number. Remember to bring it with you.
• Bring your plans and other documents, on a flash drive, to DPIE.
• Arrive 15 minutes early for your appointment to gain entry into the building, or, if you are meeting remotely, log in 10 minutes early.
• You will be directed to a terminal and asked to check in to the Virtual Permit Café.
• You will be required to upload your plans.
• During the virtual session, you will receive email and text messages with updates of the plan review process.
• IMPORTANT:  You need to monitor these notifications as you will be required to join a video/audio session with plan reviewers.
• At the end of the review, you will receive a notification to pay for your permit. After completing final fee payment task, a permit will be made available to you through ePlan.