Why are you calling me now for my health insurance information?

From the start of the COVID-19 pandemic in mid-March, the Health Department has worked very hard to get as many residents tested as possible, especially residents who did not have insurance.  

Our focus has been on finding and fighting the virus to keep all residents healthy and to save as many lives as possible. 

Since the virus will be with us for a while, the Health Department is fighting this pandemic for the long haul and must maintain its ability to provide free COVID-19 testing at no cost to residents. The Health Department does not get COVID-19 tests for free. By obtaining health insurance information from those who have received a test, and billing the insurance company for reimbursement, we are able to ensure that the tests remain at no cost. 

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1. Why is the Prince George’s County Health Department contacting me?
2. What information do you require from me to bill my insurance?
3. Does this mean I have to pay for the COVID-19 test?
4. What charges will be submitted to my insurance other than the COVID-19 testing services?
5. What if my insurance does not cover the charges?
6. How will I know what my insurance covered?
7. What if I don’t have health insurance?
8. How did the Prince George’s County Health Department get my personal information to call me?
9. Why should I give my health insurance information?
10. Why are you calling me now for my health insurance information?
11. What if the cost of the COVID-19 test appears on my health provider’s Explanation of Benefits (EOB) statement? Will I have to pay that amount?
12. How do I know the phone call is legitimate and not a scam?
13. How can I get more information?