What if the cost of the COVID-19 test appears on my health provider’s Explanation of Benefits (EOB) statement? Will I have to pay that amount?

No. We will waive any patient responsibility amount on the EOB statement. You can verify this information with your health insurance provider. You will not be held responsible for paying the amount, as mandated by the CARES Act. Insurance carriers cannot hold patients responsible for any deductible or co-pay.

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1. Why is the Prince George’s County Health Department contacting me?
2. What information do you require from me to bill my insurance?
3. Does this mean I have to pay for the COVID-19 test?
4. What charges will be submitted to my insurance other than the COVID-19 testing services?
5. What if my insurance does not cover the charges?
6. How will I know what my insurance covered?
7. What if I don’t have health insurance?
8. How did the Prince George’s County Health Department get my personal information to call me?
9. Why should I give my health insurance information?
10. Why are you calling me now for my health insurance information?
11. What if the cost of the COVID-19 test appears on my health provider’s Explanation of Benefits (EOB) statement? Will I have to pay that amount?
12. How do I know the phone call is legitimate and not a scam?
13. How can I get more information?