FAQs • Prince George's County, MD • CivicEngage

I live in a new development and I haven't seen a snow plow yet. Who do I call?: Call CountyClick 311 (311 or 301-883-4748). Inform the call taker that you live in a new development and they can determine if your roadway has been accepted into the County maintenance system. If it hasn't, you will need to contact your developer or citizens' association as it is their responsibility until the road has been accepted by the County.

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Snow & Ice Control (Public Works & Transportation)

1. When will my street be plowed?: Snow emergency routes and primary roads are treated first, followed by secondary streets and finally residential streets including dead-ends and cul-de-sacs.

2. Where do I call to report my street has not been plowed or treated?: Call CountyClick 311 (311 or 301-883-4748), 24 hours after the precipitation has stopped, if your road has not been treated.

3. My driveway is blocked with plowed snow, what do I do?: You are responsible for clearing the snow from your driveway. It is best to shovel your driveway after the road has been plowed to avoid having driveways blocked by snow plowing operations. DPW&T does not have the resources available to unblock driveways.

4. I have a medical condition and need my street plowed right away.: The Department of Public Works and Transportation cannot prioritize roadways by medical needs of the residents. For medical emergencies, residents should call 911 immediately. Department of Public Works and Transportation works directly with the Fire and Police Departments on emergencies. For assistance with transportation to medical appointments, residents should call the Office of Emergency Preparedness at 301-583-1899. The Office of Emergency Preparedness will assist in providing transportation with 4 wheel drive vehicles.

5. Where should I park my car?: If you have a driveway, use it. A parked car in the driveway means less area to shovel later. If on-street parking must be used, cars must be parked on the even-numbered side of the street during snow operations. Failure to do so could result in a fine and/or towing.

6. I live in a new development and I haven't seen a snow plow yet. Who do I call?: Call CountyClick 311 (311 or 301-883-4748). Inform the call taker that you live in a new development and they can determine if your roadway has been accepted into the County maintenance system. If it hasn't, you will need to contact your developer or citizens' association as it is their responsibility until the road has been accepted by the County.