What happens after I contact PGC311?

The Call Center Representative will either provide you with the information you requested, or send a service request to the appropriate department on your behalf. You will be given a service case request number and you may track the progress of your request online, PGC311 APP or through a follow-up phone call. Call Center Representatives may also check the status of a service request, but the task of ensuring that a service request is resolved will be the responsibility of the department handling your request.

Show All Answers

1. What are the PGC311 hours of operation?
2. Will I need to give my name when calling or emailing?
3. When there are emergencies, will PGC311 be available?
4. Will PGC311 services be accessible to callers with limited English proficiency?
5. What happens after I contact PGC311 or need to follow-up on my request?
6. May I call a department directly if I know the number?
7. What happens after I contact PGC311?
8. How will police, fire or medical emergency calls be handled?
9. What happens if I live in a municipality within Prince George’s County?