Public Safety Communication (9-1-1)

Public Safety Communications is committed to making sure our citizens know what happens when they call 9-1-1 for help. An informed consumer is better able to help us help them get the right level of help as soon as possible. As a result, Public Safety Communications has developed several public education videos and informational brochures.

We invite you to click on the links to our videos and public education brochures listed below to better understand what happens when you call 9-1-1, why we ask so many questions, how we dispatch Police Officers, Firefighters, Medics and Sheriff Deputies to emergencies, and how we save lives every day. 
Lady speaking to group
  1. Calling 911

    Seconds count during an emergency and it is important to understand the information that needs to be provided to the 9-1-1 call taker to get help quickly during a fire, medical emergency or a crime.

  2. Cell Phones & VoIP

    Prince George’s County Public Safety Communications 9-1-1 Center receives increasing numbers of 9-1-1 calls from cellular telephones. Close to 70% of the 9-1-1 calls are from wireless telephones.

  3. Dispatch Processes

    When an emergency situation occurs and public safety assistance is required, the professional men and women working in the Public Prince George's Public Safety Communications 9-1-1 Center are trained to ensure the timely dispatch of Police, Fire, EMS or Sheriff personnel to the emergency.

  4. Non-Emergency Dispatch Number

    Learn when you should call the non-emergency dispatch number.

  5. Translation & TTY Services

    Public Safety Communications has a written policy in place for processing calls from Limited English Proficient (LEP) individuals. It is the agency’s policy to process the majority of the calls that require translator services through the use of translation services from Voiance/CyraCom Language Services, LLC.