Housing Authority Customer Service Survey

Please select a Department first

How often do you visit or call our offices?

Weekly

Monthly

Between two to six times a year

Once a year

What was the reason for your most recent visit or call?

Inspections

Finance

Move Request

Recertification

Contract

Income Change

Other…

On your most recent visit or call, how long was your wait for service?

On your most recent visit or call, how long did you spend with a HAPGC representative?

Quality of service

Questions	Poor	Fair	Good	Very good	Excellent
Knowledge of staff at reception desk	Poor	Fair	Good	Very good	Excellent
Speed of the check-in at reception	Poor	Fair	Good	Very good	Excellent
Degree to which you were informed about any delays	Poor	Fair	Good	Very good	Excellent
Wait time (from arriving to leaving)	Poor	Fair	Good	Very good	Excellent
Comfort and pleasantness of the reception area	Poor	Fair	Good	Very good	Excellent
Length of wait before meeting with HAPGC representative	Poor	Fair	Good	Very good	Excellent
Friendliness/courtesy of staff in the reception area	Poor	Fair	Good	Very good	Excellent
Ease of getting through to Housing Authority on the phone	Poor	Fair	Good	Very good	Excellent
Our helpfulness on the telephone	Poor	Fair	Good	Very good	Excellent
Promptness of returning your phone calls	Poor	Fair	Good	Very good	Excellent
Friendliness/courtesy of staff at Housing Authority	Poor	Fair	Good	Very good	Excellent
Our response to concerns made during your visit or call	Poor	Fair	Good	Very good	Excellent
Overall rating of our service during your visit or call	Poor	Fair	Good	Very good	Excellent

How often do you visit our website?

Never

Annually

Quarterly

Monthly

Weekly

Daily

Which staff member did you interact with?

What was the date and time of your interaction?

Do you have any comments or suggestions?

If you would like us to contact you regarding your experience, please provide your name and preferred method of contact below.

Name

Phone Number

Email Address