What do I do if I don’t agree with a decision about my case?

If you feel we have made an error in processing your case or don’t agree with our decision, you can speak with your case manager about a review of your case or you may file an appeal to have your case reviewed.

You can visit the office where you applied, Office Locations to receive and submit an application or you can download the Appeal Form and submit it to your local office. Access the necessary forms on the Online Forms page.

Related questions

Family Investment (Social Services)

How do I apply for services?

There are three ways you can apply for services: online, in person, and by mail. Learn more on the Family Investment page.

How long does it take to process an application?

Normal processing time for an application is 30 days. Please note, if you have missing forms and/or information your application could be delayed. Learn what forms are required on the Family Investment page.

I have a change in circumstance or have moved, what do I do?

Contact your case manager as soon as possible. You may also download the form to a report a change on the Onine Forms page.

I'm married. Do I qualify for assistance?

Any county resident may apply for benefits through any of the financial assistance programs administered by the Prince George's County Department of Social Services regardless of marital status. Please note, when processing your application we will require information about the members of your household and their income. Learn more on the Family Investment page.

What can I do while I’m waiting a decision?

If you are applying for Medical Assistance, you can apply for the Primary Adult Care (PAC) program at PAC. For more information please visit the Primary Adult Care (PAC) Program on Maryland's Department of Health and Mental Hygiene.

You may also contact your local Health Department at 888-561-4049 for additional community resources.

If you are waiting on a Food Stamp decision, you may call 301-909-6343 for information about local pantries. You may also contact Capital Area Food Bank or SHARE Food Network.

If you are waiting on Emergency or Energy Assistance, please begin or continue with any payment arrangements until we are able to make a decision.

Learn more about these individual programs on the Family Investment page.