What happens after I contact 311?

• All Public Safety Emergencies are handled by 911.
• Police Non-Emergencies call 301-352-1200 or see their website.

You may still call a department directly. However, numerous government numbers that were called in the past may be re-routed to the 311 Call Center.

The Call Center Representative will either provide you with the information you requested, or send a service request to the appropriate department on your behalf.
• You will be given a service case request number and you may track the progress of your request online or through a follow-up phone call.
• Call Center Representatives may also check the status of a service request, but the task of ensuring that a service request is resolved will be the responsibility of the department handling your request.

You will still be able to call 311. However, you may be directed to call your local municipal government office if your request for service falls under their jurisdiction.

• PGC311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non-emergency issues. This system makes it easier to reach county departments/services and greatly expands information available online. 311 allows citizens to have a quick, easy-to-remember, single point of access for non-emergency government information and services.
• PGC311 Call Center is open Monday through Friday from 7 a.m. to 7 p.m.Online access is 24 hours a day, 7 days a week at www.PGC311.com.
• If you are calling outside of Prince George’s County, call (301) 883-4748 from 7am to 7pm
• We also support all county emergency response efforts including severe weather, public health and public safety events.

Yes, the 311 Call Center supports all county emergency response efforts including severe weather, public health and public safety events.

Yes, we have bilingual Call Center Representatives available for callers who speak Spanish. We also subscribe to a language interpretation service with over 100 languages.

No, you may provide comments or request information and services anonymously. The 311 Call Center Representative will collect only the information you provide.