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1. When can I expect to receive my utility assistance check each month?

Monthly utility assistance checks are mailed on the first business day of the month.

2. I did not receive my check this month, why? What do I do?

Contact your Rental Specialist in the Rental Assistance Office at 301-883-5501 and verify that a check was issued to you for the month in question. If after 10 business days from the 1st of the month, if you have not received the check, notify Financial and Administrative Services (FAS), Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. FAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.

3. I lost my check. What do I do?

Notify Financial and Administrative Services (FAS), Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. FAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.

4. I am having problems with the Post Office getting mail to me. Can I pick up my check each month?

The checks must be mailed each month. We cannot allow you to pick up your check on a continuous basis. A suggestion would be to contact the Post Office who services your area to correct the mail delivery problem you are experiencing.

5. My monthly check amount has changed, why?

Contact your Rental Specialist in the Rental Assistance Office at 301-883-5501 to determine if a change of income or an adjustment for you is the reason for the changed amount. If the Rental Assistance Office cannot determine a reason for the change, contact Financial and Administrative Services (FAS), Accounts Payable Office at 301-883-5546.