Show All Answers

1. What are the PGC311 hours of operation?

• PGC311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non-emergency issues. This system makes it easier to reach county departments/services and greatly expands information available online. PGC311 allows citizens to have a quick, easy-to-remember, single point of access for non-emergency government information and services. 
• PGC311 Call Center is open Monday through Friday from 7 a.m. to 7 p.m.  Online access is 24 hours a day, 7 days a week at PGC311.com or download the PGC311 APP at Apple APP Store or Google Play.
• If you are calling outside of Prince George’s County, dial (301) 883-4748 from 7am to 7pm Monday through Friday.
• We also support all county emergency response efforts including severe weather, public health and public safety events.

2. Will I need to give my name when calling or emailing?

No, you may provide comments or request information and services anonymously. The PGC311 Call Center Representative will collect only the information you provide.

3. When there are emergencies, will PGC311 be available?

Yes, the PGC311 Call Center supports all county emergency response efforts including severe weather, public health and public safety events.

4. Will PGC311 services be accessible to callers with limited English proficiency?

Yes, we have bilingual Call Center Representatives available for callers who speak Spanish. We also subscribe to a language interpretation service with over 100 languages.

5. What happens after I contact PGC311 or need to follow-up on my request?

• The Call Center Representative will either provide you with the information you requested, or send a service request to the appropriate department on your behalf. 
• You will be given a service case request number and you may track the progress of your request online, on the PGC311 APP or through a follow-up phone call.
• Call Center Representatives may also check the status of a service request, but the task of ensuring that a service request is resolved will be the responsibility of the department handling your request.

6. May I call a department directly if I know the number?

You may still call a department directly. However, numerous government numbers that were called in the past may be re-routed to the PGC311 Call Center.

7. What happens after I contact PGC311?

The Call Center Representative will either provide you with the information you requested, or send a service request to the appropriate department on your behalf. You will be given a service case request number and you may track the progress of your request online, PGC311 APP or through a follow-up phone call. Call Center Representatives may also check the status of a service request, but the task of ensuring that a service request is resolved will be the responsibility of the department handling your request.

8. How will police, fire or medical emergency calls be handled?

• All Public Safety Emergencies are handled by 911.
• For Police Non-Emergencies call 301-352-1200 or see their website.

9. What happens if I live in a municipality within Prince George’s County?

You will still be able to call PGC311. However, you may be directed to call your local municipal government office if your request for service falls under their jurisdiction.