What are the PGC311 hours of operation?
  • PGC311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non-emergency issues. This system makes it easier to reach county departments/services and greatly expands information available online. PGC311 allows citizens to have a quick, easy-to-remember, single point of access for non-emergency government information and services. 
  • PGC311 Call Center is open Monday through Friday from 7 a.m. to 7 p.m.  Online access is 24 hours a day, 7 days a week at PGC311.com or download the PGC311 APP at Apple APP Store or Google Play.
  • If you are calling outside of Prince George’s County, dial (301) 883-4748 from 7am to 7pm Monday through Friday.
  • We also support all county emergency response efforts including severe weather, public health and public safety events.

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1. What are the PGC311 hours of operation?
2. Will I need to give my name when calling or emailing?
3. When there are emergencies, will PGC311 be available?
4. Will PGC311 services be accessible to callers with limited English proficiency?
5. What happens after I contact PGC311 or need to follow-up on my request?
6. May I call a department directly if I know the number?
7. What happens after I contact PGC311?
8. How will police, fire or medical emergency calls be handled?
9. What happens if I live in a municipality within Prince George’s County?