Text to 9-1-1

911 speech bubble

  TEXT-TO-9-1-1 IS NOW AVAILABLE IN PRINCE GEORGE’S COUNTY

Residents and visitors who have text messaging and/or data plans from their carrier can text 9-1-1 in an emergency. Text-to-911 is supported by AT&T, Sprint, T-Mobile, and Verizon.

Text-to-911 is intended for use in three scenarios:

 
  1. For individuals who are deaf, hard-of-hearing, or have a speech disability
  2. For someone who is in a situation where it is unsafe to place a voice call to 911
  3. For an individual who is experiencing a medical emergency and may be unable to speak
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  WHAT YOU NEED TO KNOW

A phone call is still the preferred method for contacting 9-1-1. If text-to-911 is not available in your area, or temporarily unavailable, you should receive a message from your carrier telling you to place a voice or relay call. As with all text messages, it may take longer for 911 to receive and respond to your text message.

911 call if you can text if you can't

When texting to 9-1-1, please keep in mind:

 
  1. The preferred language for texting 911 is English
  2. Text messages do not provide the location of the texter and may be received out of order by 911
  3. Pictures and/or videos cannot be received by 911 via text
  4. Standard text messaging rates apply
  5. Use simple words, avoid slang, do not use emojis, and keep messages short

  CONTACTING 9-1-1

To Text 9-1-1:

 
  1. Enter 9-1-1 in the “To” field of a new text message
  2. Use short messages that include the location of the emergency and the type of service needed
  3. Respond to questions from the 9-1-1 specialist and follow the instructions provided
  4. Do not text and drive