Walk-Through Permit Process

Welcome to the DPIE Virtual Permit Cafe, for Homeowner Walk-Through Permits 2B

DPIE is now offering limited walk-through service in our new Virtual Permit Café, located in the Permit Center. The Virtual Permit Café allows homeowners to walk their homeowner permit applications through the plan review process in a virtual, contact-free environment. When necessary, customers have the ability to have interactive conversations with plan reviewers through video and audio services. At the end of the process, homeowners are issued their permits — within the same day, in most cases.

Virtual Walk-Through Permit Process Portal picture

Virtual Walk-Through Permit Process

Please print and save these "Virtual Walk-Through Permit Process Instructions."

Here is how the process works:

  • Access the DPIE permitting platform to start your application.
  • Complete and submit your online application and check the "Virtual Walk-Through Submission" option.
  • Schedule an appointment here for your virtual review session; you will receive a confirmation number — remember to bring it with you.
  • Print and bring a copy of your application, along with your plans on a flash drive, to DPIE.
  • Arrive 10 minutes early for your appointment to gain entry into the building.
  • You will be seated at a terminal and asked to check in to the Virtual Permit Café.
  • You will be required to upload your plans.
  • During the virtual session, you will receive email and text messages with updates of the plan review process.
  • IMPORTANT:  You need to monitor these notifications as you will be required to join a video/audio session with plan reviewers.
  • At the end of the review, you will receive a notification to pay for your permit, and a permit will be emailed to you.

REMEMBER:  DPIE is currently offering virtual review for HOMEOWNER PERMITS ONLY.  We plan to expand the walk-through process in the future.

Make an Appointment Screen, schedule an appointment for your virtual plan review session

Virtual Permit Café Manual 
For detailed step-by-step instructions with visuals, view the "Virtual Permit Café Manual."  The manual contains images and helpful hints to guide you through the virtual Walk-Through Permit process.

Hours of Operation 
Wednesday and Thursday from 8:30 a.m.–3:00 p.m.

What to Expect 
You need to arrive in the Permit Center 15 minutes before your appointment and check in with the customer service representative.

Permit Availability 
The Virtual Walk-Through Permit Process* is available for Homeowner case types only, as listed below:

  • Accessory Structures (Gazebo, Garage, Pergola, Shed, Carport Only) — No more than 500 sq. ft. and 15 ft. high; alteration and repair of existing accessory structure; no change in use.
  • Addition to Single Family Dwelling — No more than 500 sq. ft. and no more than one story high at ground level; no party walls.
  • Areaway — New/Replacement
  • Basement Finishing
  • Deck, One Level — No more than 500 sq. ft.
  • Drywall — New/Replacement
  • Fence — New/Replacement
  • Fire Pit
  • Fireplace Inserts
  • Interior Non-Load-Bearing Wall Demolition
  • Interior Remodeling/Alteration and Repair — One level; no load-bearing structural work
  • Patio — No more than 500 sq. ft.
  • Porch and Steps — New/Repair; no more than 500 sq. ft.
  • Ramp — New/Replacement
  • Retaining Wall — New/Replacement; less than 5 ft. measured from top of footing
  • Roof Sheathing Replacement — No permit required for replacing SHINGLES ONLY
  • Shed — Over 150 sq. ft. or more than one shed on a property requires a permit.
  • Walkway/Stoop — New/Replacement
  • Waterproofing — Exterior/Interior
  • Window/Door Replacement/Repair — No permit required if in-kind (same size)
  • Window Well — New/Replacement

*If you submit an application and you are not eligible for a virtual walk-through review, your application will be submitted as an online submission and will undergo a traditional review.

The Virtual Walk-Through Permit Process is available for the following Temporary Use Permits:

  • Farmers' Markets