Regulations & Orders

The following council bills support the governance of Prince George's County cable television franchises.

• County Code - County Code, Subtitle 5A
• Comcast Franchise Agreement
• Verizon Franchise Agreement

Locality

If you live in an incorporated municipality, it is likely that the municipality grants and enforces its own franchises. For more information, see our Incorporated Municipalities page.

Limitations of the Cable Commission

The Cable Commission has the authority to assist customers with billing and credits, service quality, service interruptions and outages, and damage from construction issues. It also has the authority to ensure that the rates for cable equipment and basic services (local broadcast and cable channels) comply with federal rate regulations.

The Cable Commission has no authority to:

• order cable providers to carry specific channels,
• offer per-channel pricing, or 
• reduce the cost of cable service. 

For more information, including billing, call:

• Comcast at 1-888-966-7552
• Verizon at 1-877-434-6788

Safety Precautions

As a safety precaution, we recommend that customers request Comcast and Verizon employees show proper identification before performing any service call.